Shipping Policy

Effective Date: Aug 28, 2025

At CavernHold (Fangorn Forge LLC, DBA CavernHold), we are committed to getting your order to you quickly and reliably. This Shipping Policy explains how we process and ship orders placed through CavernHold.com.

Processing Time

    • Orders are typically processed within 1–3 business days after payment is received.

    • We process shipments on Monday, Tuesday, Wednesday, Friday, and Sunday.

    • We do not process new shipments during the 3–5 business days leading up to Christmas. Shipments are processed most other holidays unless otherwise announced.

    • You will receive a confirmation email once your order has been shipped.

Shipping Methods and Carriers

    • We primarily ship orders using USPS.

    • Larger orders may be shipped using UPS at our discretion.

    • All shipments include a tracking number, which will be provided via email once your order has been dispatched.

Shipping Rates

    • We charge flat-rate shipping on all orders. Shipping costs are displayed at checkout before you complete your purchase.

    • International shipping rates are calculated as flat rates and displayed at checkout.

Estimated Delivery Times

    • United States Orders: 3–5 business days after dispatch.

    • International Orders: 1–2 weeks after dispatch, depending on customs and destination country.

    • Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, or circumstances beyond our control are not the responsibility of CavernHold.

International Shipping

    • We ship to all countries worldwide.

    • Customers are responsible for paying any applicable customs duties, import taxes, or fees charged by their local government.

    • CavernHold is not responsible for delays caused by customs clearance.

Tracking Orders

    • All shipments include a tracking number.

    • Customers will receive tracking details via email when their order ships.

    • If you do not receive tracking information within 5 business days of placing your order, please contact us at info@cavernhold.com.

Lost, Damaged, or Delayed Packages

    • If your package arrives damaged or is marked as delivered but cannot be located, please notify us within 7 days of the delivery notice.

    • We will assist you in filing a claim with the carrier. In some cases, a replacement or refund may be issued at our discretion.

    • If your package has gone missing or is experiencing extended delays, please reach out to us so we can monitor its progress and assist in filing a claim if needed.

    • CavernHold is not responsible for packages lost due to incorrect addresses provided by the customer.

Shipping to P.O. Boxes and Military Addresses

    • We ship to P.O. Boxes.

    • We also ship to APO, FPO, and DPO military addresses.

Contact Information

For questions regarding shipping or your order status, please contact us at:
info@cavernhold.com

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